Today! I have the solution for your problem that you have ever encountered If you’re planning a cross-border island adventure, the ferry route from Langkawi to Koh Lipe is one of the easiest and most popular ways to travel between Malaysia and Thailand. In this blog, we’ll guide you through the entire journey and share… Continue reading 🏝️ How to Travel from Langkawi to Koh Lipe (With a Tip for Currency Exchange)
Category: Helps
help center for smartenplus customer
Important Update! by Thailand Immigration
To Travelers who are planing to Thailand Important update for Travelers to Thailand from May 1st, 2025 all non-Thai nationals entering Thailand by must complete the Thailand Digital Arrivai Card or TDAC online before arrival. This new digital system makes Immigration processing faster, easier and more secure. No more paper forms! You need to register… Continue reading Important Update! by Thailand Immigration
How to Update Your Profile Information
Keeping your profile information up-to-date is essential for a seamless experience and effective communication. This guide will walk you through the steps to update your profile details, including your name, phone number, and other essential information, in just a few clicks. Follow these instructions to ensure your profile remains accurate and up to date. Steps… Continue reading How to Update Your Profile Information
Can I add my company to your website?
We’d be happy to hear from you! Adding your company to our website could be a great way to connect with a wider audience. If you’re interested in exploring this possibility, please reach out to us at booking.smartenplus@gmail.com. A member of our team will be happy to discuss the details with you.
If I arrive late, will the shared transfer wait for me?
Shared transfers follow strict schedules and can’t wait for late arrivals. If delayed due to factors like a flight, contact the operator directly for possible solutions. Operator details are on your voucher.
Why was my trip cancelled?
If your trip is cancelled, you’ll be notified via email and refunded. This can happen due to full bookings, weather issues, or operational disruptions. Contact our support team for assistance.
What should I do if my travel is delayed or cancelled?
If your travel is delayed or cancelled, we’ll notify you via email and text. Alternatives may be offered, but in some cases, no options are available. Consider travel insurance for protection.
Where can I find the check-in address?
The port address and Google Maps link are in your confirmation email and our Station Information section. Select your station on the website for detailed directions and helpful tips.
How early should I arrive at the port or counter?
Arrive at least 30 minutes early for domestic ferries and 1 hour for international travel. Extra time is recommended if traveling with pets or requiring special assistance. Always check your booking details.
Do I need a passport when traveling by ferry in Thailand or to neighboring countries?
ID or passport may be required for ferry travel in Thailand or internationally for security, ticket verification, and emergencies. Check operator requirements and carry identification for a smoother experience.