Category: Booking Process

Traveling with children? Infant policies vary, but typically those 0-2 years old travel free. Check age category terms for your specific route. Bring car seats and strollers, locate safety jackets, and monitor children closely. Prepare for potential seasickness and consult a doctor about medication if needed.

Booking a trip for someone else? You can do so by providing their contact and personal details during the reservation process. Ensure all information is accurate to prevent potential booking complications. Our platform makes it easy to arrange travel for family, friends, or colleagues.

Luggage allowances differ by operator. Typically, passengers can bring one suitcase (around 20 kg) and a hand-carried item. When booking, review the specific luggage policy for your chosen ride. For extra or larger items, consult the operator’s details or contact support for clarification.

Searching for the perfect ride? Compare amenities easily on SmartEnPlus. Each ride listing displays available features like Wi-Fi, toilets, and air conditioning. Select your preferred option by reviewing the detailed amenities section, ensuring your journey meets your comfort and convenience requirements.

SmartEnPlus offers both instant and manual booking confirmations. Rides marked “Instant Confirmation” provide immediate approval, while others may require up to 24 hours for operator review. When searching, you’ll see available options and their confirmation status, ensuring transparency in your booking process.

Traveling with a large group? Our platform allows bookings up to 9 passengers per reservation. Need to book for more people? Simply make multiple bookings. Our support team is ready to assist you with group travel arrangements and can help you create a custom quote if needed.

Booking challenges? Dates might be unavailable due to early or late booking windows, operator schedules, or route limitations. Most operators require advance bookings of at least 24 hours. We recommend checking alternative dates or searching for similar routes to find your ideal travel option.

Can’t find your route on SmartEnPlus? Don’t worry! We’re continuously expanding our ground transportation network across Thailand. Try adjusting your destination to a nearby major city or consider a stopover. Our support team is ready to help you find the best travel options.

When booking, you can choose from available pickup and drop-off options. Many operators offer station-based services, and some provide hotel pickup/drop-off. During booking, select your location through a free-text field or drop-down list. Your confirmation email will detail approved pickup arrangements and any special instructions.

Some ferry operators offer same-day bookings, with routes providing instant confirmation allowing tickets within 24 hours of departure. Non-instant confirmation routes typically accept bookings up to 24 hours before departure. Check availability directly on the website, where ticket options and limitations will be clearly displayed during the booking process.