Shared transfers follow strict schedules and can’t wait for late arrivals. If delayed due to factors like a flight, contact the operator directly for possible solutions. Operator details are on your voucher.
Category: Delays & Cancellations
Why was my trip cancelled?
If your trip is cancelled, you’ll be notified via email and refunded. This can happen due to full bookings, weather issues, or operational disruptions. Contact our support team for assistance.
What should I do if my travel is delayed or cancelled?
If your travel is delayed or cancelled, we’ll notify you via email and text. Alternatives may be offered, but in some cases, no options are available. Consider travel insurance for protection.
What happens if I’m a no-show for my scheduled trip?
A no-show for your scheduled trip is non-refundable, so arrive 30 minutes early. Contact us immediately if you can’t make it – we’ll help find alternatives.