SmartEnplus membership is free and gives you instant access to track trips, print tickets and receipts, save personal details, and receive updates on promotions and events.
Category: Helps
help center for smartenplus customer
What should I do if I accidentally make a double booking or payment?
If you make a double booking or payment, contact us immediately via chat or email. We’ll fix the error and process your refund as quickly as possible.
When will I receive my refund?
Once approved, your refund will be processed through our payment gateway (2-3 business days) and your bank (14-21 business days). International refunds may be converted to local currency.
Is It Safe to Travel with Infants?
Inter-island travel with infants requires careful consideration. Boats often navigate bumpy waters, and some operators lack infant insurance coverage. You may need to sign disclaimer forms releasing the company from responsibility. Strongly recommended: ensure comprehensive insurance for your infant before embarking on any trip.
What Is the Policy for Traveling with Children?
Traveling with children? Infant policies vary, but typically those 0-2 years old travel free. Check age category terms for your specific route. Bring car seats and strollers, locate safety jackets, and monitor children closely. Prepare for potential seasickness and consult a doctor about medication if needed.
Can I Book Trips for Someone Else?
Booking a trip for someone else? You can do so by providing their contact and personal details during the reservation process. Ensure all information is accurate to prevent potential booking complications. Our platform makes it easy to arrange travel for family, friends, or colleagues.
What Is the Luggage Allowance for My Ride?
Luggage allowances differ by operator. Typically, passengers can bring one suitcase (around 20 kg) and a hand-carried item. When booking, review the specific luggage policy for your chosen ride. For extra or larger items, consult the operator’s details or contact support for clarification.
How Can I Find a Ride With My Preferred Amenities?
Searching for the perfect ride? Compare amenities easily on SmartEnPlus. Each ride listing displays available features like Wi-Fi, toilets, and air conditioning. Select your preferred option by reviewing the detailed amenities section, ensuring your journey meets your comfort and convenience requirements.
Will I Receive Immediate Confirmation?
SmartEnPlus offers both instant and manual booking confirmations. Rides marked “Instant Confirmation” provide immediate approval, while others may require up to 24 hours for operator review. When searching, you’ll see available options and their confirmation status, ensuring transparency in your booking process.
Can I Book for a Large Group?
Traveling with a large group? Our platform allows bookings up to 9 passengers per reservation. Need to book for more people? Simply make multiple bookings. Our support team is ready to assist you with group travel arrangements and can help you create a custom quote if needed.